Question 1

What does digital presence management include?

Accepted Answer

It covers every place your business shows up online and the accounts behind it: the website, social profiles, Google Business Profile, other listings, reviews, and analytics. We manage your Google Business Profile, keep listing details consistent, check that the website and tracking work, watch for new reviews, and report every month. New content, a website redesign, and paid campaigns are separate services, and oversight shows you when one of them is worth doing.

Question 2

How do we get started, and how long does it take to get organized?

Accepted Answer

It starts with a discovery call about who manages each part of your online presence today and what has been falling through the cracks. We then inventory your accounts and touchpoints, and the first round of work focuses on ownership, access, and listing accuracy. How long that takes depends on how many accounts exist and how easy they are to recover, and you’ll have a plan for it before the work starts.

Question 3

Who owns our accounts, and can you work alongside our current agency or web host?

Accepted Answer

Every account stays in the business’s name, with the business as owner and our team as a user. If an account was opened by someone who has since left, recovering it is part of the work. If you already have an agency, web host, or in-house team, we can work alongside them and keep watch over the whole picture so nothing falls between them.

Question 4

What does the monthly oversight report cover?

Accepted Answer

One report covers your site, social profiles, Google Business Profile, listings, reviews, and analytics. It shows what changed, what we fixed, and how people found and contacted you, including calls, website clicks, and bookings and inquiries by source. It ends with the updated roadmap: what we recommend next and why.